Strategic industries · Banks, insurers and payment institutions

Banks, insurers & payments

Financial institutions handle large volumes of case files, alerts and rules — and supervisors who expect quick answers. Meridian connects alerts, case files and documents in your own environment and helps teams investigate faster, with every step logged.

Discuss your process Business & industry

The challenge

01
Fraud alerts that stand alone
Today
Transaction alerts, customer contacts, case files and external signals sit in separate systems. An investigator links them by hand while the money has already moved on.
With Meridian
Alerts, transactions and case files come together in one investigation timeline. Source-backed summaries help decide faster; the investigator reviews and decides.
02
DORA incidents and ICT suppliers
Today
Since January 2025, major ICT incidents must be reported within strict deadlines and the register of ICT providers kept up to date. That information is spread across IT, risk and procurement.
With Meridian
An incident is recorded as it unfolds, with the affected services and suppliers attached. The basis for the report is ready — designed for DORA processes, without claiming it makes you compliant.
03
Document-heavy back offices
Today
KYC files, insurance claims and credit files are read, retyped and checked by hand. Lead times grow and know-how sits with a few experienced people.
With Meridian
Data is read from documents and staged, with a reference to the source. Staff check it; decisions on credit or claims stay with people.

Parts of Meridian used

Meridian AICase and document analysis, source-backed answers, radio transcription and video analytics on your infrastructure. People review findings and decide.Data layerStructures your sources into one ontology inside your own environment — with history and provenance.Control roomCases, live units, dispatch, push-to-talk, chat and video in one control room.Trust & governancePurpose-bound access, traceable query logs and customer-held keys — designed around your governance requirements.

What AI can do here

In the news

Financial sector & DORA

The incident report and the supplier register describe the same outage.

Since 17 January 2025, EU financial entities report major ICT incidents within hours and keep a register of their ICT providers. European supervisors now want to link the two. In many organisations they still sit with different teams.

Read the analysis

Fraud & anti-money laundering

The victim makes the transfer. The trail runs through a stranger’s account.

Payment fraud in the Netherlands rose by 30% in 2025, much of it through people tricked into paying themselves. In Belgium, Febelfin warns that young people are still recruited as money mules. For investigation teams, the work is in linking alerts, accounts and conversations quickly.

Read the analysis

AI in insurance & credit

Credit scores and life insurance premiums are high-risk. Reading a claim file is another job.

Under the AI Act, AI that sets credit scores or prices life and health insurance is high-risk, with the rules applying from 2 December 2027. Insurers and lenders starting with AI now can begin where the risk is lower: helping people read and summarise files, with every decision staying with them.

Read the analysis

Other industries