Strategic industries · Installers, maintenance companies and service teams

Technical services & maintenance

Technical service companies sell knowledge and time on site. Meridian helps make that knowledge available to every technician, follow up jobs and lighten the administration around them.

Discuss your process Business & industry

The challenge

01
Technicians searching instead of fixing
Today
Manuals, diagrams and an installation’s history are spread across folders, email and colleagues’ memory.
With Meridian
The technician asks a question and gets the relevant part of the manual and earlier jobs, with the source attached — in the field app too.
02
Reports and invoicing that lag behind
Today
Job sheets are filled in at night or later; incomplete reports delay invoicing.
With Meridian
A service report is prepared from notes or a voice memo. The technician checks and confirms, and the data flows on to administration.
03
Maintenance and follow-up without an overview
Today
Contracts, maintenance intervals and open tasks are tracked in separate lists.
With Meridian
Tasks, jobs and follow-up per customer or installation sit in one picture: who does what and what is still open.

Parts of Meridian used

Meridian AICase and document analysis, source-backed answers, radio transcription and video analytics on your infrastructure. People review findings and decide.Field appLive positions, SOS, push-to-talk, chat and live video from the field — plus GPS trackers for vehicles and assets.Control roomCases, live units, dispatch, push-to-talk, chat and video in one control room.Data layerStructures your sources into one ontology inside your own environment — with history and provenance.

What AI can do here

In the news

AI regulation & business

The high-risk deadlines moved. The basics did not.

The EU has postponed the AI Act’s high-risk rules to December 2027 and August 2028. For most companies starting with AI, the questions that matter now are simpler: which system is used, for what, by whom, and who checks the result.

Read the analysis

Technical services & knowledge

The experienced technician retires. The fix should not leave too.

Flanders’ 2026 list of bottleneck occupations again puts technical jobs near the top. When experienced people are scarce, what they know has to be findable in manuals, service reports and the history of each machine.

Read the analysis

Administration & e-invoicing

The invoice is structured now. The work around it is not.

Since 1 January 2026, Belgian VAT-registered businesses exchange structured electronic invoices with each other. The format has changed. Matching, exceptions and the documents that arrive next to an invoice still land on someone’s desk.

Read the analysis

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